Terms and Conditions
Welcome to Flawless Finish Cleaning Services! These terms and conditions outline the rules and regulations for the use of our cleaning services.
By accessing this website and booking our services, we assume you accept these terms and conditions. Do not continue to use Flawless Finish Cleaning Services if you do not agree to all of the terms and conditions stated on this page.
1. Booking and Payment
1.1. To book our services, a $50 deposit is required to secure your appointment. This deposit will be applied towards the total cost of the cleaning service.
1.2. Payment must be made in full at the time of service, with the deposit deducted from the final amount, unless otherwise agreed upon in advance.
1.3. We accept payment via Zelle (972-904-5488), Venmo (@FlawlessFinishCS), CashApp ($flawlessfinishcs).
1.4. Quotes are subject to change based on the home's condition or if additional time is needed or requested. We will inform you in advance if this is required. There will be a $30 charge per cleaner per hour for every additional hour if you choose to extend the cleaning time.
2. Cancellation and Rescheduling Policy
2.1. Cancellations made less than 24 hours prior to the scheduled cleaning appointment may be subject to a $50 cancellation fee.
2.2. If notice is provided over 24 hours in advance, one rescheduling of the cleaning appointment will be accommodated at no additional cost.
2.3. If a cleaning appointment is rescheduled a second time, or if less than 24 hours notice is given for a rescheduled appointment, a cancellation fee will apply.
2.4 We will follow up two days prior to the scheduled cleaning via text message to confirm the appointment. We will make every effort to contact you over 24 hours before your appointment, but if we do not receive a response, the appointment will be considered canceled, and a cancellation fee will apply.
2.4 If a cancellation fee applies, it will be deducted from any deposit paid or charged separately, depending on the circumstances.
3. Service Provision
3.1. We will strive to provide high-quality cleaning services according to the agreed-upon specifications.
3.2. We reserve the right to refuse service at our discretion.
3.3. It is your responsibility to provide access to the premises at the scheduled cleaning time. Failure to do so may result in a cancellation fee.
4. Liability and Damages
4.1. While we take utmost care in providing our services, we are not liable for any damages to property or belongings.
4.2. Please ensure that valuable or delicate items are secured or removed from areas to be cleaned.
5. Client Responsibilities
5.1. Before the scheduled cleaning appointment, please ensure the following:
There is a person over 18 present at the property or that you have provided a lockbox or door code for access.
We are the only company on-site during the scheduled job time.
Water and electricity are turned on for the cleaning crew.
6. Services Not Provided
6.1 Please note that our company will not handle the following:
Cleaning of bio-hazardous substances (feces, blood, etc.).
Inside/Outside Window Cleaning (we can refer you to a partnered company).
Lifting or moving heavy furniture.
Organization and decluttering
Carpet/Steam cleaning (we can refer you to a partnered company).
Cleaning areas that are out of reach without a 2-step ladder/stool.
Servicing clients who are disrespectful to our cleaners.
7. Changes to Terms and Conditions
7.1. Flawless Finish Cleaning Services reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on this page.
8. Customer Satisfaction and Follow-Up
8.1. We strive for customer satisfaction, and if you believe that any areas were missed or are unsatisfied with the service provided, please notify us within 24 hours of your cleaning appointment.
8.2. We will schedule a follow-up visit to address the areas missed at the earliest convenience, within a one-week timeframe. No refunds or discounts will be granted for missed areas, but we are committed to ensuring your satisfaction by re-cleaning any overlooked areas.
9. Contact Us
If you have any questions or concerns about these terms and conditions, please contact us at flawlessfinishtxllc@gmail.com or 972-904-5488.