Terms and Conditions

Welcome to Flawless Finish Cleaning Services! These terms and conditions outline the rules and regulations for the use of our cleaning services.

By accessing this website and booking our services, we assume you accept these terms and conditions. Do not continue to use Flawless Finish Cleaning Services if you do not agree to all of the terms and conditions stated on this page.

1. Booking and Payment

1.1. To book our services, a $50 deposit is required to secure your appointment. This deposit will be applied toward the total cost of the cleaning service.

1.2. Payment must be made in full at the time of service, with the deposit deducted from the final amount, unless otherwise agreed upon in advance.

1.3. We accept payment via:

• Zelle (972-904-5488)

• Venmo (@FlawlessFinishCS)

• CashApp ($flawlessfinishcs)

• Credit/Debit Cards (processed securely)

1.4. Quotes are subject to change based on the home's condition or if additional time is needed or requested. We will inform you in advance if this is required. There will be a $30 charge per cleaner per hour for every additional hour if you choose to extend the cleaning time.

2. Cancellation and Rescheduling Policy

2.1. Cancellations made less than 24 hours prior to the scheduled cleaning appointment may be subject to a $50 cancellation fee.

2.2. If notice is provided over 24 hours in advance, one rescheduling of the cleaning appointment will be accommodated at no additional cost.

2.3. If a cleaning appointment is rescheduled a second time or if less than 24 hours’ notice is given for a rescheduled appointment, a cancellation fee will apply.

2.4. We will send a reminder email two days prior to your scheduled cleaning and a text message one day prior to remind you of your appointment. If you need to cancel or reschedule, you must contact us directly at (972-904-5488) or email us at admin@flawlessfinishcleaningservices.com.

2.5. If we do not receive notice of cancellation and we arrive at the scheduled appointment but are unable to access the property (e.g., no one answers the door or is present), a cancellation fee will apply.

2.6. If a cancellation fee applies, it will be deducted from any deposit paid or charged separately and automatically to the card on file, if applicable.

3. Service Provision

3.1. We will strive to provide high-quality cleaning services according to the agreed-upon specifications.

3.2. We reserve the right to refuse service at our discretion.

3.3. Access to Property: It is your responsibility to provide access to the premises at the scheduled cleaning time. Failure to do so may result in a cancellation fee.

3.4. If our cleaners arrive at the scheduled time and are unable to access the property due to locked doors, no response, or other entry issues, the appointment will be canceled, and a cancellation fee will apply.

4. Liability and Damages

4.1. While we take utmost care in providing our services, we are not liable for any damages to property or belongings.

4.2. Please ensure that valuable or delicate items are secured or removed from areas to be cleaned.

5. Client Responsibilities

5.1. Before the scheduled cleaning appointment, please ensure the following:

• A person over 18 is present at the property, or you have provided a lockbox or door code for access.

• Water and electricity are turned on for the cleaning crew.

• We are the only company on-site during the scheduled job time.

• Aggressive or overly anxious pets are secured to ensure the safety of our cleaners.

6. Services Not Provided

6.1. Please note that our company will not handle the following:

• Cleaning of bio-hazardous substances (feces, blood, etc.).

• Inside/Outside Window Cleaning (we can refer you to a partnered company).

• Lifting or moving heavy furniture.

• Organization and decluttering.

• Carpet/Steam cleaning (we can refer you to a partnered company).

• Cleaning areas that are out of reach without a 2-step ladder/stool.

• Servicing clients who are disrespectful to our cleaners.

7. Weather & Emergency Policy

7.1. In cases of extreme weather, natural disasters, or unforeseen emergencies, Flawless Finish Cleaning Services reserves the right to reschedule appointments without penalty.

8. Customer Satisfaction and Follow-Up

8.1. We strive for customer satisfaction, and if you believe that any areas were missed or are unsatisfied with the service provided, please notify us within 24 hours of your cleaning appointment.

8.2. We will schedule a follow-up visit to address any areas missed at the earliest convenience, within a one-week timeframe. No refunds or discounts will be granted for missed areas, but we are committed to ensuring your satisfaction by re-cleaning any overlooked areas.

9. Photography and Marketing

9.1. Flawless Finish Cleaning Services reserves the right to take before-and-after photos of the cleaned areas for quality control and marketing purposes.

9.2. Photos will never include personal or identifiable information and will only focus on the cleaning results.

9.3. If you do not wish for photos to be taken of your property, please inform us in writing before your scheduled cleaning.

10. Contact Us

If you have any questions or concerns about these terms and conditions, you must contact us at:

📞 Phone: 972-904-5488
📧 Email: admin@flawlessfinishcleaningservices.com